Streamlining arrival notifications and on-site confirmations for seamless trust-building and efficient engagement between workers and clients.
Type
Company work
Time
2021
Role
UI/UX designer
Team
Project Manager
UI/UX designer
Graphic designer
Developer
KimPro: A platform connecting construction workers and users.
Case Study Goal
Project Overview
〰️
Project Overview 〰️
KimPro tackles labor market inefficiencies with a seamless connection platform. To simplify the process, geofencing enables location-based automatic check-ins for a smoother and more efficient experience.
Redesign task notifications, providing clear information
Make job info easy to find, add real-time tracking, and combine check-in and check-out buttons for better use.
PROBLEM
Client
How can I hire skilled workers quickly and easily without paying excessive fees?
Worker
Why is it so hard to find fair opportunities without middlemen taking a cut?
Problem & Improvement requirements
Delayed updates / Complex processes / Mistrust / Missed alerts / Poor communication / Manual errors / Lack of arrival proof / Slow issue resolution
Delayed updates / Complex processes / Mistrust / Missed alerts / Poor communication / Manual errors / Lack of arrival proof / Slow issue resolution
Delayed updates / Complex processes / Mistrust / Missed alerts / Poor communication / Manual errors / Lack of arrival proof / Slow issue resolution
Delayed updates / Complex processes / Mistrust / Missed alerts / Poor communication / Manual errors / Lack of arrival proof / Slow issue resolution
Which issue should be prioritized first?
How might we streamline worker arrival notifications and ensure clear confirmation of on-site presence to build trust, efficiency, and ease of use for both workers and clients?
Delayed updates / Complex processes / Mistrust / Missed alerts / Poor communication / Manual errors / Lack of arrival proof / Slow issue resolution
Delayed updates / Complex processes / Mistrust / Missed alerts / Poor communication / Manual errors / Lack of arrival proof / Slow issue resolution
Delayed updates / Complex processes / Mistrust / Missed alerts / Poor communication / Manual errors / Lack of arrival proof / Slow issue resolution
Delayed updates / Complex processes / Mistrust / Missed alerts / Poor communication / Manual errors / Lack of arrival proof / Slow issue resolution
Delayed updates / Complex processes / Mistrust / Missed alerts / Poor communication / Manual errors / Lack of arrival proof / Slow issue resolution
Delayed updates / Complex processes / Mistrust / Missed alerts / Poor communication / Manual errors / Lack of arrival proof / Slow issue resolution
Pre-Arrival Pain Points
Brainstorming
Lack of real-time updates on worker location
Inefficiency in manual confirmation processes
Risk of miscommunication between clients and workers
Uncertainty about estimated time of arrival (ETA)
Difficulty verifying worker identity before arrival
Post-Arrival Pain Points
Manual check-in processes prone to human error
Delays in confirming worker presence
Lack of proof of on-site arrival
Limited communication between workers and clients
Over-reliance on traditional methods (e.g., phone calls)
Potential Solutions
Integration with project management tools for real-time updates
Push notifications to inform clients instantly
Simplified UI/UX for seamless navigation
Analytics dashboard for tracking worker patterns
Automated reminders for missed check-ins
Geofencing for automatic check-ins
Biometric verification for identity confirmation
Mobile app with one-tap arrival notifications
Photo upload feature for proof of arrival
Discovery
Geofencing for Automatic Check-Ins
Automation Reduces Errors: Automated check-ins eliminate manual mistakes, crucial for busy sites.
Real-Time Updates: Geofencing provides instant arrival confirmation, solving delays and missed alerts.
Seamless Experience: Automatic check-ins remove manual steps, simplifying the process for workers.
One-tap arrival notifications
Simplicity for Workers: A one-tap system makes arrival confirmation easy.
Transparency for Clients: Real-time notifications prevent delays and miscommunication.
Cost-Effective: Simple to implement, ideal for quick app releases.
Final Scope of Kimpro
KimPro aims to streamline worker arrival confirmations through geofencing and one-tap notifications. By automating check-ins with real-time updates and reducing complexity with intuitive one-tap notifications, the platform ensures a seamless experience for workers and clients alike, enhancing trust, usability, and efficiency.
This case study will focus on the following points.
Automating check-ins
Geofencing for Automatic Check-Ins
To enhance the geofencing check-in experience, a clean, neutral map design will be implemented to reduce visual clutter and highlight the geofenced area. By using subtle color accents, animated markers, and clear notifications, the interface will ensure workers can easily confirm their arrival while providing clients with timely and reliable updates.
Analysis of the Previous Design
Overloaded text, minimal visuals, and split buttons disrupt usability and clarity.
Excessive text causes distraction and reduces focus.
Unnecessarily separated "Check-In" and "Check-Out" buttons add complexity.
Lack of graphic information makes it difficult to immediately understand location details.
Task Flow for New Design
Geofencing for Automatic Check-Ins
Enable seamless, automated check-ins with geofencing for real-time updates and accuracy.
Convert task-related notifications into a popup modal for clearer information display, allowing users to confirm and hide the message for a set period to minimize inconvenience.
Move job info to the top for quick access, hiding extra details during check-in.
Final Design
Display a real-time tracking map to enhance intuitiveness and increase convenience, eliminating the need for users to rely on third-party apps.
Combine the unnecessarily separated check-in and check-out buttons into a single, unified button to enhance intuitiveness.
The final design of KimPro significantly enhanced efficiency and user satisfaction, as confirmed through internal user testing.
Takeaway
The final design of KimPro streamlined the check-in process through automation and intuitive features, reducing complexity and enhancing trust between workers and clients. This approach demonstrated the importance of simplicity and real-time feedback in improving user satisfaction and efficiency.